diff --git a/procFeedback.go b/procFeedback.go
new file mode 100644
index 0000000..6479415
--- /dev/null
+++ b/procFeedback.go
@@ -0,0 +1,56 @@
+package main
+
+type procFeedbackDef struct {
+	chatProcedureID
+}
+
+var procFeedback = procFeedbackDef{}
+
+func (m *procFeedbackDef) init(ss *openIDSessionData) {
+	ss.Procedure = m.getID()
+	ss.refreshExpire(600)
+}
+
+func (m *procFeedbackDef) clean(ss *openIDSessionData) {
+	ss.Procedure = ""
+}
+
+func (m *procFeedbackDef) start(ss *openIDSessionData, in *InWechatMsg) {
+	m.clean(ss)
+}
+
+func (m *procFeedbackDef) serve(ss *openIDSessionData, in *InWechatMsg) (processed bool) {
+	switch msg := in.body.(type) {
+	case TextMsg:
+		processed = true
+		in.transfer2KF()
+		kfSendTxt(ss.OpenID, "文字收到，已转接校友会，稍后答复您")
+	case PicMsg:
+		processed = true
+		in.transfer2KF()
+		kfSendTxt(ss.OpenID, "图片收到，已转接校友会投诉部门，稍后答复您")
+	case VoiceMsg:
+		processed = true
+		in.transfer2KF()
+		kfSendTxt(ss.OpenID, "语音收到，已转接校友会，尽快答复您")
+
+	case EventMsg:
+		processed = true
+		if msg.Event == "LOCATION" {
+			onLocation(in)
+		}
+		if msg.Event == "CLICK" {
+			processed = false //we might need to process other menu command.
+		}
+	default:
+		processed = false
+	}
+	return
+}
+func (m *procFeedbackDef) summary(ss *openIDSessionData) {
+	kfSendTxtAs(ss.OpenID, "投诉内容结束，我们将尽快答复您的咨询", "孙鹏")
+}
+
+func (m *procFeedbackDef) intro(ss *openIDSessionData, in *InWechatMsg) {
+	in.replyText("请输入你要投诉的信息, 校友会将尽快作出回应，欢迎您的反馈和监督")
+}